Frequently Asked Questions

✿ What is the Mellow Melons Mail Club?

A monthly art subscription and a little piece of my creative world in your mailbox! Choose Postcard Only, Postcard + Sticker, or Sticker Only. Every envelope includes a signed personal letter about the artwork.

✿ How much does it cost?

  • Postcard Only: $6 USD per month
  • Postcard + Sticker: $10 USD per month
  • Sticker Only: $6 USD per month

Untracked Snail Mail is $2 per monthly order, worldwide. Any applicable taxes are shown at checkout.

✿ When will I be charged?

You’ll pay when you join, and your subscription renews automatically each month. You can view your next billing date through Account → Manage subscription.

✿ When will my mail ship?

Each month’s rewards ship within the first two weeks of the following month. For example, October rewards ship by mid-November.

Your payment date and shipping date are different—your envelope won’t ship immediately after you subscribe.

✿ Do you ship internationally?

Yes, international friends are welcome! All Mail Club envelopes are sent through USPS as untracked snail mail to keep shipping affordable.

✿ How long does delivery take?

After your envelope has been mailed, please allow approximately:

  • US: 2 weeks
  • International: 6 weeks

These are estimates, and delivery can sometimes take longer. Tracking isn’t included.

✿ How do I manage or cancel my subscription?

Click “Account” and sign in with the email you used to join the club, then choose “Manage subscription.”

You can cancel future renewals before your next billing date. Cancelling your subscription does not cancel or refund an order that has already been paid for.

✿ Can I get a refund or exchange?

Paid Mail Club orders are final, and I’m unable to offer refunds, exchanges, or cancellations for those orders. Please double-check your selection and shipping address before subscribing.

✿ What if my envelope is lost or stolen?

Because snail mail is untracked, I can’t locate an envelope once it’s with USPS. As a small, one-person business, I’m unable to offer refunds or replacements for lost or stolen mail.

✿ What if my mail arrives damaged?

Please email a photo of the damaged item and its original packaging to a.t.h.artshop@gmail.com within 7 days of delivery. Include your order number, and I’ll take a look and follow up with a resolution.

✿ Still have a question?

Feel free to reach out at a.t.h.artshop@gmail.com.

Thank you for supporting my art ♡